Questions and answers

A valid driving licence held for at least 2 years, your national ID or passport, and to be at least 23 years old. Visitors can use their home country licence or an international driving permit. We take a copy of the documents at collection.

Yes. A refundable deposit is taken at collection and returned when the vehicle comes back in the condition it left. The amount depends on the vehicle class and is shown on your quote before you book.

Yes. Additional drivers must meet the same age and licence requirements and be named on the agreement at collection. There is no charge for one additional driver.

Cancel free of charge up to 48 hours before pick up. Later cancellations may forfeit one day's hire. Date changes are free subject to availability.

Yes. We deliver and collect anywhere in Nairobi for a flat fee, and at JKIA or Wilson by arrangement. Add the address in the booking notes.

All hires include comprehensive insurance with a damage waiver. An excess applies and is stated on your hire agreement. Damage caused by driving under the influence, off designated roads or by an unauthorised driver is not covered.

If it comes back with less, the difference is charged at pump price plus a refuelling fee.

Shorter hires include a daily allowance shown on the quote, with a per kilometre charge above it.

Cross border trips can be arranged in advance so that the insurance extension and permits are in place. Tell us when you book. Cars may not be taken across the border without this.

Call the roadside number in the glovebox. We send help or a replacement vehicle. Mechanical faults that are not the driver's fault are our cost.

M-Pesa, cash or card at collection. No payment is taken online when you book, the booking reserves the car under your name. Corporate account customers are invoiced monthly.

At return, once the car has been checked. M-Pesa deposits are sent back the same day. Card holds are released by your bank, usually within a few days.

There is a one hour grace period. After that, each started hour is charged, and after four hours a full extra day. If you know you will be late, call us and we will extend the hire at the normal rate.